FAQs
WHO CAN ENTER THIS PROMOTION?
This promotion is open to residents of the United Kingdom including NI, Isle of Man and Channel Islands, aged 18 years or over, but not employees or their immediate families of the Promoter, its agents, or anyone else professionally connected to the promotion. Purchase and internet access required.
HOW DO I ENTER THIS PROMOTION?
To enter the promotion, you must purchase a promotional pack of 4 x 250ml WKD Blue cans or 10 x 250ml WKD Blue or WKD Mixed cans featuring a unique code between 17th April 2023 and 14th August 2023 and retain your original itemised till receipt as proof of purchase. Each separate entry requires a unique code. Then you need to visit www.wkdislandfeels.co.uk and enter your unique code and personal details to find out instantly if you are a winner. Your unique code can be found on the inside of your pack.
HOW LONG IS THE PROMOTION RUNNING FOR?
The promotion opens for entries at 00:00:00 on 17th April 2023 and closes for entries at 23:59:59 on 14th August 2023.
DO I HAVE TO PURCHASE A WKD PRODUCT TO ENTER?
To enter the Promotion, you must purchase a promotional pack of 4 x 250ml WKD Blue cans or 10 x 250ml WKD Blue or WKD Mixed cans featuring a unique code.
THE MICROSITE DOESN'T RECOGNISE MY CODE OR TELLS ME IT HAS ALREADY BEEN ENTERED. WHAT SHOULD I DO?
Make sure you've entered your code exactly as it appears on the pack. If you've previously entered this code, you will be unable to enter again using the same code.
I'M HAVING TROUBLE READING MY CODE, WHO CAN I CONTACT?
The Promoter does not assume any responsibility for promotional codes damaged or defaced in the way the product packaging is opened. If you cannot read your promotional code due to a genuine printing error, you should contact the customer service team by email at info@wkdislandfeels.co.uk with proof of purchase and a replacement code will be sent to you. Any request for a replacement code must be received by 7th August 2023.
MY COMPUTER / THE WEBSITE CRASHED AS I WAS ENTERING THE PROMOTION, HOW WILL I KNOW IF I'VE ENTERED SUCCESSFULLY?
A valid entry has been made if you enter a unique code on the microsite home page and a confirmation message is displayed on screen saying whether or not you are a winner and confirmation of your prize.
HOW ARE WINNERS NOTIFIED?
If you are a winner, you will be notified online immediately after entering your unique code and personal details. If you are a winner, you will also receive an email within 14 days confirming your win and which prize you have won. If you have won an Island Holiday, you will be contacted by the Promoter's Prize provider by phone call to the number you provided upon entry within 28 days. If you have won a WKD branded item or a WKD coupon your prize will be posted out to you within 28 days.
I HAVEN'T RECEIVED MY WIN NOTIFICATION EMAIL; DOES THAT MEAN I'VE NOT WON?
Please double check your spam folder and if it's not there please contact the customer service team at info@wkdislandfeels.co.uk to check if you are a winner.
THE WEBSITE ISN'T LOADING / WORKING PROPERLY. WHAT SHOULD I DO?
Please refresh your browser and try to access the page again. It may be that you need to clear your cache. Instructions on how to do this can be found at https://www.refreshyourcache.com/en/home/
I THINK I MIGHT HAVE ENTERED THE WRONG DELIVERY DETAILS. WHAT SHOULD I DO?
If you believe you may have entered your details incorrectly, you can contact the customer service team by email at info@wkdislandfeels.co.uk with details of your query. If your prize is not already out for delivery, we may be able to update your delivery details.
ARE MY DETAILS SECURE ON THIS WEBSITE?
Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.